Amitava Chattopadhyay, INSEAD Professor of Marketing and The GlaxoSmithKline Chaired Professor of Corporate Innovation

Pushy customer service representatives trying to drastically alter the decisions of consumers can end up being a costly headache.

A close look at certain aspects of your company’s procedures could prevent a minor incident turning into a full-blown disaster.

Foreign expansion can be more than just a gateway to new markets. When acquired in context, overseas companies can provide the capabilities and skills to raise productivity in operations back home.