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Marketing - BLOG

Why Forcing Market Change Is Good Strategy

Markus Christen, INSEAD Associate Professor of Marketing |

Apple is forcing change on the market again and that’s no bad thing.

It’s happened again. Tech bloggers are mourning the loss of yet another technology that Apple has mercilessly thrown out of one of its devices. This time it’s the 3.5mm audio jack, a 138-year old technology that allows users to connect any type of wired headphones to their iPhone to listen to their music. The alternative will be the AirPods, wireless headphones that will connect seamlessly with the device. However, conspiracy theories abound that a world without wires is actually an attempt by Apple to tether us closer to its technology and products.

Apple says its decision is characterised by “courage”. It rightfully points out that customers want more battery power, better screens, better speakers, sharper cameras and faster processors, all of which is competing for space inside the same enclosure. Still, the techies aren’t hearing it.

However, I would posit that it’s not the techies Apple is trying to please here. It’s regular people – “the rest of us” like Apple promised in its famous 1984 Macintosh ads. Most iPhone users like the iPhone because it just works. It’s simple, but its functionality is high and valuable. Many users are tired of pulling their tangled and mangled headphones out of their pocket and handbags, then struggling to put them right for five minutes, not to mention the very real strife of jogging with wires all over the place.

It’s high time we lost the wire, but the removal of the audio jack is about more than the elimination of a humble analogue technology. It’s also a lesson in making innovations succeed by changing the market, instead of trying to responding to it.

First mover

Apple has been at the forefront of removing old technologies before. It was the first computer maker to take out the compact disc (CD) drive from its MacBook computers, making the MacBook Air the thinnest laptop on the market. Later it killed the 30-pin connector USB cable in favour of Lightning. At each stage it has arguably helped customers make the transition to its new technologies, albeit at a cost. For those still in need of the use of CDs, customers could buy an external disk drive to plug into their laptops. Customers not able or willing to upgrade to a device with a Lightning port could also buy an adaptor for their 30-pin connector. As the underdog computer maker, it was easier to take the risk of radical changes. It is refreshing to see that Apple, even as a leader, has not lost its appetite for taking risks – even when it means eliminating one of its own icons.

There are always gripes about the extra money customers have to fork out for the kit needed to bridge to the new technology, but eventually the customer comes around to Apple’s way of thinking, mainly because it adds value along the way. We can see this dynamic reflected in INSEAD’s Blue Ocean Strategy. In the famous “strategy canvas”, companies like Apple are encouraged to eliminate and reduce complexity and variety in favour of high value, easy to use functions, which we see across Apple’s corporate strategy, from computers to iTunes.

As I wrote previously, when it comes to marketing innovations, instigators need to bridge three key gaps; first the understanding gap, secondly, the attractiveness gap and thirdly, the behavioural change gap. Innovations do not automatically create conditions for their adoption but the behaviour change must be managed for it to succeed.

Preparing the ground

Human beings are naturally loss averse. When comfortable with a technology, they don’t like to give it up. But as we’ve seen before, Apple is good at changing behaviours because it knows how to simplify life. Yes, AirPods last longer and are easier to charge than other wireless headphones. But the bigger innovation is the simplification of the pairing with the phone. They connect automatically to the phone when they are out of the pouch and the phone recognizes when you wear them in your ears to send the sound to right output.

Still, this time could take a bit longer, especially if customers fear losing one of the AirPods. One big change in the strategy is that the customers won’t be getting these headphones for free with their new phones. They’ll get an adaptor to help them make the transition instead. This might make the transition a longer one, but it seems likely to happen in the end.

Apple’s transition to wireless music started with its acquisition of Beats and its range of Bluetooth headsets, which make travel and running a breeze. The AirPods are a way to mainstream this technology and behaviour, increasing the usability and comfort of using Apple devices, especially when exercising. The company’s interest in health and wellness is well-known. The Apple Watch carries a heart-rate monitor as well as step and sleep tracking. It is highly likely that the AirPods plus the Apple Watch will become the only companions a jogger needs, leaving the phone for other functions, especially since the Watch can hold a music library of its own as well as carry out GPS tracking in the new Apple Watch Nike + version.

One could argue that Apple is trying to offset declining sales of its iPhone and the AirPods will prop up sales of its “other” category, which includes the Watch and iPod. Either way, the company is leading the way yet again – not with breakthrough technology, but with a solution that is user friendly and intuitive. It’s thus safe to assume that Apple’s customers are likely to get on board with it, especially those increasingly interested in health and wellness.

Markus Christen is an Associate Professor of Marketing at INSEAD and the chair of the Marketing Area at the school.

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Is there not a large aspect of this decision driven by Apple's pathological need for control of the ecosystem? The earphones port was the last element of the device they didn't fully control (c.f. iZettle creating a card payment reader that used that port, etc.)... so this has now finally closed that gap, leaving Apple in complete control of all peripherals attached to their devices and therefore in control of any monetisation linked to those.


this thing about leaving the techie guy a freedom to upgrade, to costumize Apple devices was already the point of disagreement between Steve Jobs and Steve Wozniak. And the company took its path and proved to be right. Although controlling the eco-system doesn't mean not letting the liberty to developers or other tech. companies to take profit from Apple technologie.

James Luce,

"Human beings are naturally loss averse. When comfortable with a technology, they don’t like to give it up." There’s an interesting parallel here between our species’ reluctance to change and Evolution’s propensity to keep old “technology” around…such as our appendix…equally useless as wired headsets, but still with us. Not surprisingly, Apple is also at the forefront of our behavioral evolution as well as techno-change.


"the company is leading the way yet again – not with breakthrough technology, but with a solution that is user friendly and intuitive" - Solution to what?? What problem are they solving by removing an optional feature? You could use wireless headphones with an 8 year old phone if you wanted to. The technology is ancient.

The iPhone 7 isn't thinner or lighter. It has one more speaker. That's it. What a solution! They have nothing new to offer, so they make a fuss with doing something no one else has done, so that people then comment and write articles about it. That's it!

What an article you've posted here... significantly below this site's usual standard.

Jean Francois Legourd,

It might be courage or misguidance for Apple to remove a classic and not to address sufficiently screen, battery, and camera issues. Consumers will tell.
A more useful article (this one feels like a long comment of a TechCrunch facebook post from Apple partisan) would have consumer data or offer deeper comparison with other technological disruptions from my industry leaders.

Miguel Graça,

Dear Prof., with all due respect your article shows a measure of fanboyism that is clouding your judgement.

As you correctly point out in many different ways, this is a great marketing move. You are removing the incubent technology that was perceived as high quality and launching a new premium product with a strong messaging on audio quality.

Strategically, this is just putting the wall higher for the magical walled garden.

For the consumers... I don't see how you can possibly advocate for this. They will have to pay more both directly and indirectly via lightning port licensing. It blocked a number of applications that were alternatives to Apple's services in payments.

And finally... Apple mentions phone real-estate but the space was occupied by a simple piece of plastic.

Marketing and Strategy yes, but this is not "innovation" neither it is the "great product" Apple likes to tell us we will love.

Lora Turner,

Thanka for Writing for Such Nice Post


This article fails to recognize that apple is not pushing for "new" technology, Apple is pushing for proprietary tech. i would (albeit partially) agree with the article if apple were to adopt USB-C

Albert Ralph,

I'd like to argue that the floppy drives were already outdated when apple stopped including them in the computers and we had a better technology in the form of CDs already, which was perfect for that time, that decision was okay and same goes with when Apple successfully excluded CD ROMs from their computers, we already had a better alternative, which was inexpensive, better and easy to use - simply put.

But that is not the case with the Headphone jack, we've had Bluetooth and wireless tech for years, they may be a good OPTION, but limiting a device to merely wireless options is a bad move IMHO.

Regarding the slogan that "iPhone simply works", well, now it doesn't "Simply" work, you have to connect your earbuds as compared to "simply" plugging your headphone or earbuds with a 3.5 mm jack and being done with it.


A lot of the benefits you mention are true. However, Apple failed to consider the average Joe and do a real world trial that went beyond the techies who buy everything apple. I work in IT, so I'm not the average Joe. But I can tell you that I ended up going back to my old iPhone for the old headphone port. Why? Because I like to charge my phone and listen to music and/or take calls with earphones in at the same time. Because I don't mind the cords as it means I have one less thing to remember to charge before I go to bed. Yes, anything wireless requires charging regularly. And, I like being able to plug in my phone to my aux cable in my car and listen to Pandora. Older cars don't have Bluetooth. Moreover, the iphone 7 has been around for over a year now, and I have het to see any colleagues for friends don the new Earpods. They're too expensive for most of us. Too easy to lose and another thing to charge. Some times "keep it simple stupid" wins out over paradigm shifts. That was something Steve Jobs understood well. Wireless earphones are great, but until they can go all day without charge, they're not there yet. And the whole benefit of no cables is lost when you're wireless device requires a cable to charge it. Major fail by Apple. Everyone I know complains about it. This is a case of Apple not really knowing what the average customer wants.

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