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AI: Disruption and Adaptation

Dissecting the transformative power of AI.

Delve deeper into developments in artificial intelligence, especially the disruptions across value chains. This series examines AI’s impact on a range of sectors, including business consulting, education and the media. It also sizes up the regulatory and ethical questions tied to this game-changing technology.  

Dissecting the transformative power of AI.

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Strategy

To Use AI Tools Smartly, Think Like a Strategist

Phanish Puranam

Consider how specific AI tools will impact your own skills and capabilities.

Strategy

Leave Intuition to the Machines

A. Lawson, M. Lobo, P. Puranam

Is it time for System 3 thinking by humans?

Economics & Finance

How Web3 and AI Will Transform Finance

J. Davis, J. Kasko

Artificial intelligence and crypto are not only reinventing financial products and delivery, but also influencing who gets to participate.

Leadership & Organisations

OpenAI's Crisis Is Yet Another Wake-Up Call

T. Evgeniou, Y. Lechell, L. Van der Heyden

Effective governance can save AI doomers, accelerationists, altruists and techno-capitalists from themselves.

Marketing

Ten Ways AI Is Transforming Marketing

H. Mann, J. Niessing

Firms will soon be able to decode the unsaid when interacting with consumers – in fact, some already do.

Operations

How Anti-Discriminatory Measures Can Worsen AI Bias

Anton S. Ovchinnikov

Removing gender-related data from machine-learning models may paradoxically harm women instead of protecting them.

Strategy

Mastering the Game: The Advantage of AI Training

Henning Piezunka

In the same way chess computers gave players a competitive edge, AI has the power to elevate skills and enhance performance.

Economics & Finance

Managing Systemic Risks in Tech: Lessons from Finance

F. Candelon, D. Martinez, P. Nathanial, T. Evgeniou, L. Van der Heyden

The financial sector's track record in risk management offers invaluable lessons for the tech industry.

Strategy

How LLMs Can Change the Way We Strategise

E. Ilseven, Y. Doz

LLMs have notable limitations when it comes to strategy formulation, but deliberately imperfect prompts can challenge conventional thinking.

Strategy

Democracy, Defence and Conflict in the Age of AI

Rachel Eva Lim

How can we ensure that AI fosters, rather than undermines, democratic values?

Strategy

Must AI Accuracy Come at the Cost of Comprehensibility?

F. Candelon, T. Evgeniou, D. Martens

Companies looking to integrate AI in their operations should think twice before turning their backs on simpler, more explainable AI algorithms in favour of complex ones.
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Operations

Navigating Trust and Safety in the World of Generative AI

T. Evgeniou, J. Dunn, A. Hunsberger

The new generation of artificial intelligence can help defend against online harms – if we can effectively manage the risks.

Strategy

How AI Can Improve Human Performance

F. Gaessler, H. Piezunka

AI training enhances strategic skills, especially in lower-skilled individuals. But it isn’t a perfect substitute for human training partners.

Strategy

ChatGPT and AI Disruption: Is Consulting Next in Line?

Phil Parker

Consultants need to up their game to match algorithms’ ability to provide affordable strategic due diligence.

Strategy

Developing AI With a Growth Mindset

T. Ojanperä, T. Vuori, Q. Huy

Nurture AI like you would a child.
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Strategy

Leveraging Generative AI for Digital Transformation

Chengyi Lin

Opportunities and risks for companies incorporating generative AI as part of their digital transformation strategies.

Strategy

ChatGPT vs. Hybrids: The Future Depends on Our Choices

Phil Parker

Imposing the equivalent of a worldwide moratorium on generative artificial intelligence is absurd. But developers might want to pause and reflect on what they hope to achieve before releasing AI applications to the public.

Strategy

How Will ChatGPT Shape Business, Society and Employment?

Geraldine Ee

Will next-generation AI systems such as ChatGPT deliver the productivity boost modern economies need – and are we ready for it?

Career

What Machine Learning Tells Us About Gender Stereotypes

Rachel Eva Lim

Machine-learning models offer insights into how putting women in leadership positions affects gender stereotypes in the workplace.

Strategy

Can AI Help You Strategise Better?

P. Puranam, P. Sen

Machine learning algorithms can uncover intricate patterns in big data and enable managers to strategise with more confidence.

Responsibility

Responsible AI Has Become Critical for Business

C. Zeisberger, A. Bose

Investors need to prioritise the ethical deployment of AI – too much is at stake if they don’t.

Marketing

A “Human” Understanding of the World Through AI

David Midgley 

Information search could be made less biased and more holistic through the lens of empathy.

Career

How Can Managers Use AI to Find the Right People?

S. Black, P. van Esch

Eight recommendations to help firms win the war for talent.
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Leadership & Organisations

Creating People-Centric International Organisations With AI

R. McLachlin, K. Tatarinov, T. Ambos, P. Puranam

The United Nations is both a fascinating playground for artificial intelligence applications and a showcase of AI implementation problems and solutions.

Strategy

ENGIE: Powering the Energy Transition With Data

P. Boza, T. Evgeniou, M. Sarkar

What does it take for a utility company to develop a data- and AI-driven software business?
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Entrepreneurship

Venture Capital Crucial to Push for ‘Ethical’ AI and Tech Standards

T. Evgeniou, C. Zeisberger

Venture capitalists’ role as funding source and mentor of tech start-ups makes them uniquely placed to press for more responsible use of technology.

Leadership & Organisations

AI: A World of New Opportunity and Risk

T. Evgeniou, K. Firth-Butterfield, A. Sarkar, C. Zimmerman

A new toolkit for C-suite execs on how to responsibly adopt artificial intelligence.
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Entrepreneurship

How Should Humans Collaborate With AI?

Phanish Puranam

When bringing algorithms and employees together, businesses should respect rather than ignore human preferences.
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Strategy

Three Key Steps to Prepare for Data and AI Leadership

C Zimmerman, K Walsh, J McMillan, T Evgeniou

To harness the potential of new technology, today’s data-driven business leaders must also be politicians and communicators.
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Strategy

What Companies Tend to Get Wrong About AI

Jenny Watkins

In the stampede to build an AI strategy, executives fall into four main traps.