A broad array of new digital tools and trends can help you re-imagine the customer journey.
Joerg Niessing is a Senior Affiliate Professor of Marketing at INSEAD and is passionate about bridging the academic and the business world on topics related to digital transformation, marketing, branding, customer centricity, and data analytics. He is a globally-recognised expert on branding and digital strategy and is known for his work on digital transformation of the customer experience. He holds a PhD in marketing from the University of Muenster. His credentials do not only come from his academic career, but also from over 14 years in consulting. Here he focused on building leading brands and delivering profitable growth through the development of outstanding customer experiences, distinctive customer insights and data analytics.
At INSEAD, Joerg focuses on digital transformation, customer centricity, brand management, and strategic market intelligence & data analytics, and develops and teaches courses in these areas. Joerg has developed custom executive programmes for global companies such as Google, Diageo, IBM, Société Générale, HDFC, and many others. He is also the programme director of ‘Leading Digital Marketing Strategy’ one of INSEAD's Executive Education programmes. Joerg gives keynotes at conferences and consults for a number of organizations in his area of expertise.
Before joining INSEAD Joerg worked as a Partner at Prophet; a strategic marketing consultancy, where he was also building and leading the customer insights & analytics team. At Prophet he has worked with companies to create outstanding customer experiences by leveraging digital trends, customer insights, and data analytics. He developed in-depth experience in customer-centric strategies, digital business strategies, customer segmentation, brand positioning, value proposition, brand equity & valuation, brand portfolio management, social media strategy & analytics, and marketing effectiveness. He worked for many clients such as Mondelez, eBay, United Healthcare, PepsiCo, T-Mobile, United Airlines, Samsung, Electrolux, GE Healthcare, UBS, Cartier and Zurich Financial.
Before joining Prophet, Joerg was a managing director at the Marketing Center Muenster. During this time, he led several marketing projects in strategy development, brand management, and customer relationship management for a variety of German DAX companies including BMW, Deutsche Post, Volkswagen, Lufthansa and Deutsche Bahn.
Follow Joerg on twitter: @JoergNiessing
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