Serguei Netessine, the Timken Chaired Professor of Global Technology and Innovation and Professor of Technology and Operations Management at INSEAD

Retail sales associates with strong brand expertise sell 87 percent more than peers without.

Developed market manufacturers can’t compete on price or lean management anymore. The winners are finding ways to lock in customers with collaborative, data-driven services and activities.

Research and ideas shared at recent INSEAD alumni panel discussions shed light on the elements required to capture and effectively use big data.

  • “Where there’s muck there’s brass”. Letting market players make money out of e-waste is key to avoiding rapidly expanding landfill. But with so many interests at stake it’s not as simple as it sounds. The recently recast Waste Electrical and...

  • Debate about pay practices for corporate CEOs continues but is there really a disconnect between CEO compensation and performance?

  • Social media is helping consumers make better purchasing decisions, but it can give companies greater insights to help them make better business decisions.

  • Recalls have increased significantly across all industries in recent years. And while their damaging repercussions are evident, the causes are often hotly contested. We have found that there are systematic reasons for product recalls that can be...

  • Are you addicted to helping others or is your mentor relationship creating unhealthy levels of interference? Perhaps you’ve fallen victim to the Rescuer Syndrome.

  • It’s a practice rooted in Hinduism and adopted by beatniks seeking spiritual guidance. Now evidence shows meditation can improve business decisions and save your company from expensive investment mistakes.