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Graham Ward Dealing with the End of Tenure

Guillaume Roels

Professor of Technology and Operations Management


Guillaume Roels is the Timken Chaired Professor of Global Technology and Innovation at INSEAD and the Research Director of the INSEAD-Wharton Alliance. His current research focuses on the management of operations for knowledge-intensive services and on supply chain management. He is teaching courses on operations excellence, supply chain management, service operations, and project management in the full-time MBA, Executive MBA, and various executive education programmes. Prior to joining INSEAD, he was an Associate Professor at the UCLA Anderson School of Management. He received an MS degree in Management Engineering and a DEA in Management from the Catholic University of Louvain, Belgium, and a PhD in Operations Research from MIT.

Professor Roels has published in various academic journals including Management Science, Operations Research and Manufacturing & Service Operations Management. He is currently serving as a Department Editor for Manufacturing & Service Operations Management and Service Science. His work on distribution-free inventory management was awarded second place in the 2005 MSOM Student Paper Competition, his research on traffic flow modelling received an honourable mention in the 2007 Best Paper in Transportation Science & Logistics Award Competition, his work on contracting for collaborative services was awarded second place in the 2009 Service Science Best Paper Competition, and his paper on design of co-productive services received the first place in the 2013 Service Science Best Paper Competition. He also received the Eric and “E” Juline Faculty Excellence in Research Award at the UCLA Anderson.

His POM core was nominated Best Core Course by the GEMBA 22 students. His elective on Competitive Supply Chains was nominated Best Elective on Fontainebleau Campus by the 18D and 19D MBA students. At UCLA Anderson, he received the George L. Robbins Assistant Professor Teaching Award in 2009, the Citibank Teaching Excellence Award in 2010, and the Executive MBA Outstanding Teaching Award in 2010, 2011, 2013, 2015, and 2017. While visiting Wharton in 2012, he received the “Tough but I will thank you in 5 years” award. He was named one of the Poets & Quants 2015 Best 40 Business School Professors under 40.

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Too Many Meetings, Too Little Time (to Work)

Guillaume Roels

What if there was a better way to schedule meetings for team coordination?


Putting People at the Centre of Operations

Guillaume Roels

The field of operations management has deep roots in developing effective processes for people. How can we encourage further growth in this area?


When Is Learning a Marathon and When Is It a Sprint?

Guillaume Roels

Practice strategies are not one-size-fits-all.


When Several Queues Are Better Than One

G. Roels, H. Song & M. Armony

One reliable method of queueing is less effective in knowledge industries. Here’s why.

Leadership & Organisations

Choose Your Leadership Style

Team leadership style doesn’t have to be a personality trait; it can be chosen.