Guillaume Roels

Guillaume Roels is the Timken Chaired Professor of Global Technology and Innovation at INSEAD. His research lies on the interface of operational excellence, people-centric operations, and the management of services. Recent work has focused on collaborative dynamics in organizations, the design of service experiences, and the effect of customer ownership in queuing systems. Prior to joining INSEAD, Guillaume was an Associate Professor at the UCLA Anderson School of Management. He received an MS degree in Management Engineering and a DEA in Management from the Catholic University of Louvain, Belgium, and a PhD in Operations Research from MIT.

He is teaching courses on operations excellence, supply chain management, service operations, and project management in the full-time MBA, Executive MBA, and various executive education programmes. He is currently the director of the Long Form Online COO Programme. At INSEAD, his POM core was nominated Best Core Course by the GEMBA 22 and 23 students and his elective on Competitive Supply Chains was nominated Best Elective on Fontainebleau Campus by the 18D, 19D and 23J MBA students. He received the Dean’s Commendation for Teaching Excellence in 2018-19, 2020-21, 2021-22, and 2022-23.

He is currently serving as the Editor-in-Chief of Service Science, an INFORMS journal, and the President of the M&SOM Technology, Innovation, and Entrepreneurship (TIE) Specific Interest Group (SIG). Prior to these roles he was a Department Editor at M&SOM. Recent research awards include a finalist position on the 2023 POMS College of Service Operations Management Best Student Paper Competition, a finalist position in the 2023 INFORMS Social Media Analytics Best Student Paper Competition, and a second place in the 2023 INFORMS Service Science Cluster Best Paper Competition.