You need a strong process to reconcile the needs and wants of your various stakeholders.
Mark Mortensen is an Associate Professor of Organisational Behaviour at INSEAD.
Professor Mortensen studies the changing form of organizational collaboration. In his research he focuses on two increasingly prevalent ways of organizing that do not fit traditional models of team dynamics: globally distributed (virtual) and project-based work. In distributed contexts, he has investigated the nature of conflict and its relationship to identity, context, and communication; the impact of dispersion structure – in the form of balance, imbalance, and isolation – on collaboration dynamics; and the effects of first-hand experience – gained through site visits and expatriate assignments – on trust. In project-based work he has examined the effects of working in multiple, partially-overlapping, fluidly-shifting projects on collaboration dynamics and has proposed a fundamentally new model of collaboration. Professor Mortensen's research has been recognized in the academic community through awards including: 2004 William H. Newman award, 2004 OB Division Best Dissertation-Based Paper award, and 2001 Runner-up OCIS Division Best Paper award from the Academy of Management. His research has appeared in top peer-reviewed academic journals including Organization Science, Management Science, the Academy of Management Review, the Journal of Organizational Behavior, and the International Journal of Conflict Management; in multiple edited volumes; in practitioner journals such as the MIT- Sloan Management Review, Harvard Business Review Online, and IESE Insight; and in media outlets including the Economist, The Boston Globe, and The Globe and Mail.
Professor Mortensen teaches Organisational Behaviour II in the MBA program at INSEAD. He also teaches modules on Team Dynamics and Virtual Teams in both Open enrolment EMBA programs including INSEAD’s: Consulting and Coaching for Change, Managing Global Virtual Teams, Manufacturing in a Global Network, and Strategic Research and Development Management programs and custom programs for companies including Astellas, Lundbeck, Maersk Oil, Merck KGaA, Takeda, and the World Economic Forum. Prior to joining INSEAD, he was on the faculty at the MIT-Sloan School of Management for six years and prior to that he was on the faculty at McGill University in Montreal, Canada. Professor Mortensen holds a PhD in Management Science and Engineering from Stanford University, as well as an M.S. from Stanford University, and a B.A. from Colby College both in Computer Science.
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