Communication gaps between managers and their employees widen when delivering criticism.
Roderick Swaab studies the impact of communication structures and technologies on negotiation, conflict resolution, and group decision-making. He also studies the impact of hierarchy on how people collaborate in teams by focusing on the interplay among coordination, conflict, and performance. He has taught a variety of courses at INSEAD and the Kellogg School of Management at Northwestern University. He has also conducted executive training sessions for various organisations including Astellas Pharma, Merck, and Societe Generale. His research has produced interventions that improve teamwork, negotiation, dispute resolution, and collaboration and has been published in leading academic journals, such as Journal of Experimental Social Psychology, Organizational Behavior and Human Decision Processes, Personality and Social Psychology Bulletin, Personality and Social Psychology Review, and Psychological Science, as well as popular press outlets like Bloomberg, Economist, Forbes, Financial Times, New York Times, Time, and Wall Street Journal.
Read case studies by Roderick here.
Mentally simulating an attractive alternative can provide some of the advantages that real alternatives typically offer.
When you are negotiating a deal it pays to have viable alternatives to fall back on – or at least that’s what most people think...