Gonzalo Romero
Biography
Gonzalo Romero is an Assistant Professor of Operations Management at the Rotman School of Management of the University of Toronto.
Latest posts
Customer Satisfaction Before Profits at the Base of the Pyramid
A. Calmon, G. Romero, D. Jue-Rajasingh, J. Stenson
After-sales service in the Base of the Pyramid can be a profitable driver of technology adoption.
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