What you deliver and how you deliver it to customers has to be completely rethought.
Tien Tzuo is the founder & CEO of Zuora. Before Zuora, Tzuo was one of the 'original forces' at salesforce.com, joining as employee number 11. In his nine years at salesforce.com, Tzuo built salesforce.com's original billing system and held a variety of executive roles in technology, marketing and strategy organisations, including building out the product management & marketing organisation, serving as Chief Marketing Officer for two years, and most recently as Chief Strategy Officer.
Tzuo holds a bachelor's degree in electrical engineering from Cornell University and a master's in business administration from the Stanford Graduate School of Business. He was named CMO of the Year Finalist by the CMO Council and BusinessWeek Magazine while at salesforce.com and is on DestinationCRM's Who's Who in CRM list. He is on the Board of Directors for Network for Good.