Passion and drive helped Rishi Naleendra achieve initial culinary success, but it was only when he learnt to trust his team and change himself that his restaurant climbed to the next level –Michelin recognition.

In this episode of the INSEAD Knowledge Podcast, Professors Michael Jarrett and Andy Yap chat with Sri Lankan restaurateur Naleendra. Growing up in war-torn Sri Lanka, he went from a childhood dream to be a pilot to becoming the chef and owner behind noted Singapore restaurants Kotuwa and Cloudstreet. 

Naleendra recounts his bold decision to close down a successful bistro that had already achieved one Michelin star and how his singular vision won buy-in from an experienced team and demanding investors. Yet his passion and high standards had a negative side: high turnover and burnout of staff and a team culture built on fear rather than ownership.

It was only when Covid-19 struck that he was forced to stop and reflect. An intervention by a trusted colleague made him confront an uncomfortable reality and come to realise that he needed to change both as a leader and a person. It was only by trusting those around him and creating the conditions for others to perform that he could ever hope to achieve two Michelin stars. 

A new-found leadership maturity helped him tackle the transition from running a small “mom and pop” business to leading a professional organisation. He now acts as the bridge between investors, creative talent and operational teams, and has to find ways to manage expectations and emotions on all sides.

For Naleendra, the mark of a good leader ultimately comes down to one unglamorous word: practice. Not talent, title nor experience – but practice. The soft skills needed to speak honestly to investors, inspire loyalty in your team and hold your nerves under pressure are all habits that are built over time. 

His advice for the next generation: Don't wait for the position before you start behaving like a leader. Train for the role before anyone hands it to you, stay curious and never become too important to learn from the person next to you.